Your Multi-Currency Payments, Global Settlements, Currency Exchange, & other needs can be solved by a few lines of code, allowing you to invest valuable time to further expand your business.
We support all major Credit Cards, Debit Cards, International Cards, Netbanking Options & UPIs
Ease Of integration Simple & Easy gateway integration across multiple platforms like Websites, Mobile WAPs as well as mobile apps.
1) Java Version 1.4 to 1.8
2) .Net
3) PHP Version 3 to 7+
4) Python
SBIePay is an online payment aggregation service provided by State Bank of India, India's most recognised & trusted brand in banking, and the only Bank in India to have their own Payment Aggregation platform.
Our clientele ranges from Central and State Govt bodies, Govt. and Autonomous department, educational institutes like colleges, private coaching classes, etc.
We provide electronic connectivity between merchants on one hand where they are selling their goods and services to their customers and various Banks & financial institutions on other hand. This e-connectivity thereby facilitating e-Commerce/m-Commerce transactions between merchants and customers through various payment channels.
State Bank of India is India's largest bank with a network of over 22000 branches, 55000 ATMs across remotest parts of India. State Bank of India (SBI) offers a wide range of banking products and services to their corporate clientele and retail customers. Details of various services and banking products offered by the Bank is available on https://sbi.co.in/
Leveraging on State Bank of India's Brand equity and goodwill in the market, SBIePay is aggressively moving towards becoming the leading payment aggregation platform for various merchants, by handling huge volumes and by processing massive no. of transactions.
We have onboarded Government Agency, Educational Institution, Co-op Society, Corporation, Individual, Partnership firm, Proprietory, Public/Private Ltd, Registered Charity, Religious Organisation and Trust business type merchant with SBIePay
Know MoreSBIePay provides one of the most comprehensive and elaborative payment options to their Merchants, who in-turn can provide payment convenience to their customers. SBIePay is the only Bank that has direct integration with all payment channels, thereby bypassing any private entities in between. This provides complete transparency in doing business, which is the reason our partners chose to use our Payment Aggregation Services. To make your experience even better, Bank is aggressively identifying other payment channels and are on-boarding more options on our platform.
SBIePay has direct integration Internet Banking of with about 45 banks, which provides frictionless transition with better Success rate and lesser chances of transaction dropout.
Integration with Visa, Master Card, Maestro and RuPay network for processing Debit/Credit/Prepaid Card transactions, both domestic and international (issued internationally) Debit/Credit/Prepaid cards.
Merchant can collect funds using 24*7 Instant mode of payment channel by facilitating customers to enter Virtual Payment Address (VPA).
This is an offline mode of payment, when a customer selects this option, an auto pay slip will be generated on SBIePay page. Customer can make payment offline through their respective their Bank's branch or through digital channel i.e. Internet banking or mobile Banking.
These are Govt. operated Customer Service Centres used for collections of government receipts.
By creating an e-pay slip, customers can make a payment through any SBI Branch.
Central / State Sales Tax Registration certificate
Municipal Corporation Registration / Other Government Registration (e.g. Issued under Shops and Establishments Act, etc.)
Certified IT Return or Certified Advance Tax Challan or Certified Professional Tax return.
SBI is one of the most respected and trusted brands in India and most of the customers, both Retail and Corporate, Bank with SBI directly or indirectly. SBIePay intends to leverage this existing relationship with various merchants to offer SBIePay services.
SBIePay is aggressively moving towards emerging as the Leading Payment Aggregator in India.
It is the most preferred Banking and payment collection partner for most of the Govt. bodies who are using our Payment Aggregation services for their services offered.
Additionally, SBIePay has gained massive popularity and acceptance amongst private merchants, especially educational institutes and coaching centres.
SBIePay leverage its own Payment Gateway to process all credit/debit card transactions. SBIePay can seamlessly process Visa, Mastercard, RuPay card, Amex transactions in Credit card and Mastercard, Visa, RuPay, Maestro card in Debit Card.
Payment gateway is capable of handling International transactions as well, i.e. cards issued internationally.
SBIePay has partnered with most of the major Banks in India and has direct integration with the for their internet banking services. This drastically improves the Success rate. SBIePay also has integrated with Bank's Corporate Internet Banking, which facilitates collection from Corporate customers as well.
While, SBIePay is the one stop solution for processing all online payment modes from all bank accounts, SBIePay also provides offline mode of payment, which is through CSC wallet channel.
SBIePay will develop new merchant categories (e.g. in government sector) & nurture new merchants in existing categories and enable them to accept electronic payments.
SBIePay has obtained regulatory & security approvals e.g.: PCI-DSS V3.2 and SSL certification.
SBIePay has established high standards in Payment Aggregation servicing in terms of up-time, transaction success rates, reporting, query resolution and onboarding.
SBIePay strives to bring innovation in Go-to-market, Pricing, end-user ease, technology usage, merchant servicing & encouraging digital payments.
SBIePay is an online payment aggregation service provided by State Bank of India, India's most recognised & trusted brand in banking, and the only Bank in India to have their own Payment Aggregation platform.
SBIePay is a Payment Aggregation service provided by the most trusted Banking Brand in India - SBI. SBIePay facilitates collection of Fees etc. from the end user of various merchants, which includes Govt. bodies, Autonomous bodies, Educational institutes for the goods and services offered by them on their site.
SBIePay provides electronic secured connectivity between various Financial institutions like Banks at one hand and various Merchants on the other, thus facilitating e-Commerce/m-Commerce transaction between merchant, customer and various financial institutions for all kinds of payments. The SBIePay Service is developed using the various latest technologies, thus making the platform absolute seamless and frictionless. The infrastructure supports unified, secure access to SBIePay services. SBIePay accepts and validates online payments via Credit Card, Debit Card, Net banking and Mobile Payment from the end customers in real-time. We provide a secure link between merchant websites, various issuing institutions, acquiring Banks and the payment gateway providers.
State Bank of India is India's largest bank with a network of 22000+ branches, 55000+ ATMs, located even in the remotest parts of India. State Bank of India (SBI) offers a wide range of banking products and services to both Corporate and Retail customers. All necessary information and details about Bank's various products and services offered can be viewed by visiting Bank's official website https://sbi.co.in/. Incidentally, it is the only Bank which also has its own payment aggregator- SBIePay.
You can visit https://www.sbiepay.sbi site and click on ''Sign Up'' option and fill all necessary details asked. You can also download the Merchant Information Form (MIF) and fill it, available on our website and email it to business.sbiepay@sbi.co.in Alternatively, merchants can click on "Enquire" and fill the details asked or they can email their enquiry to business.sbiepay@sbi.co.in and our team will get in touch with you
You can visit https://www.sbiepay.sbi site and click on ''Sign Up'' option and fill all necessary details asked. You can also download the Merchant Information Form (MIF) and fill it, available on our website and email it to business.sbiepay@sbi.co.in Alternatively, merchants can click on "Enquire" and fill the details asked or they can email their enquiry to business.sbiepay@sbi.co.in and our team will get in touch with you
SBIePay is owned by SBI - the most trusted and recognised Bank in India. Also, it is the only Bank in India to provide end-to-end Payment Aggregation service without involvement of any private aggregators at the backend, thereby providing utmost transparency in doing business. Following are the advantages of integrating with SBIePay:
Refer Annexure 'D' of the Agreement
List provided
Yes, you can selectively choose from various options that offered by SBIePay and provide only those options that you intend to offer to your customers for payment. Also, you can easily add any payment option on later stage with utmost ease. You must inform our technical team about addition of any payment channel and our team will make the option available with minimum turnaround time.
Once your application is received, SBIePay Relationship Manager and Risk, Fraud and Compliance team will scrutinize your application. On approval, you will receive the pricing offer along with the list of documents that will be required for us to validate your business. Your SBIePay account shall be activated once your documents submitted by you are approved. Once the account is activated, an Email notification will be sent to your registered email address. We commit to put all our efforts to ensure integration is affected immediately.
We offer Merchant hosted and Aggregator hosted model. In merchant hosted, merchant provides their customer with all the payment option at their site and while authorising the transaction, the customer is re-directed on SBIePay site where we process the transaction. This option is provided only to merchants who are PCI-DSS compliant.
In Aggregator hosted model, customer clicks on "Pay now" page and they are re-directed to SBIePay web browser where all the payment options are displayed. Here, on page hosted by SBIePay, customer enters all the payment details and subsequently the transaction is processed.
Yes, only if the merchant opts for merchant hosted model. In case of merchant hosted model, customer will have to enter all the card details on the merchant's site, and they can store their card details. However, merchant must obtain PCI DSS certificate to do so.
Yes, we do have facility to settle in separate accounts as per your requirement. You just have to provide us with parameters related to bifurcation of a particular payment, which need to be settled on separate accounts and our system has capabilities to divide the amount and settle in separate accounts as per instructions passed through the request.
No, if you have selected multi-account settlement, then we do not have provision to provide refund to the customers. However, you can arrange to provide refund to your customers offline if required.
TDR: stands for Transaction Discount Rate. It is the service charge or fee that a merchant charges their customer for making a payment through Payment Gateway provided by them for collecting funds.
MDR: stands for Merchant Discount Rate. It is a service charge that the Bank / Payment Aggregator service provider charges the merchant for processing the transaction.
SBIePay aides its merchant all ease and convenience for doing their business. SBIePay aggregates all the funds from all the channels (Banking partners) and presents it in a single nodal account and settled the entire funds collected for the day and through all channels with the merchant. However, merchants can view break-up of all the transactions channel wise to better understand their business through merchant dashboard provided to you.
SBIePay aides its merchant all ease and convenience for doing their business. SBIePay aggregates all the funds from all the channels (Banking partners) and presents it in a single nodal account and settled the entire funds collected for the day and through all channels with the merchant. However, merchants can view break-up of all the transactions channel wise to better understand their business through merchant dashboard provided to you.
There are 2 ways in which the amount is settled with you:
No. SBIePay doesn't mandate that our Partners to have an account with SBI. This is an important functionality provided to our partners, wherein we will be able to settle funds with our partners to their respective mentioned bank account, irrespective whether they bank with SBI or not. We have a Bank agnostic model for settlement of funds with our merchants.
Yes, we have the facility where we allow customers holding cards (Debit/credit) issued in foreign country with foreign currency can make payments.
As per the RBI guidelines vide Circular. DPSS.CO.PD.NO 1102/ 02.15.08/2009-10 dated November 24th 2009 regarding "Directions for opening and operation of Accounts and settlement of payments for electronic payment transactions involving intermediaries, settlement of funds to should be effected within a maximum of T+2 settlement cycle, where T is defined as the day of intimation regarding the completion of transaction. Further, T+2 is for non-govt. merchants, the settlement cycle for Govt. bodies where the funds are supposed to be settled in Govt. treasury can be settled in T+3 working days.
While genuine efforts are made to settle the funds by T+1 working day itself, all the funds shall be settled by T+2 working days as per RBI instructions stated above.
Yes, we have facility to settle funds in multiple accounts. Through merchant panel you can easily add various accounts where you wish to receive funds. You need to pass information with details of break-up of funds as a parameter to us and then we will bifurcate the funds and settle them as per your required bank account.
No, we do not have provision to refund transaction in case for multi-account settlement. However, you can refund the customer offline, but refund cannot be initiated using both the methods provided by SBIePay, which is either through merchant panel or using refund API.
The payment cycle for international payments remains the same as domestic payments, i.e. T+2 for autonomous bodies and private merchants while it is T+3 for Govt. bodies. Also, the funds will be settled with our partners in Rupee value only.
We allow our merchants to display & collect fee in US Dollars, for their various collections of funds from foreign customers.
In customer's Credit card bill or Bank statement description, we will display merchants name, most likely their website's URL is displayed pre-fixed by SBIePay.
No, if you have selected multi-account settlement, then we do not have provision to provide refund to the customers. However, you can arrange to provide refund to your customers offline if required.
SBIePay provides a highly informative Merchant Web Panel using which merchants can manage and monitor their business. Various tasks like viewing all transaction reports, initiating refunds, adding / editing bank account details, etc. can also be managed with utmost ease through this panel.
Merchants, who have been successfully on-boarded with SBIePay will get login-ID through e-mail provided by them. In this account, all transactional records and bank details will be available for view and download.
In large organizations, merchants can also opt for multiple users (role-based hierarchy), where the super user can assign rights to the sub-users as per their requirement.
SBIePay provides a comprehensive and a detailed merchant panel that helps merchant operate, monitor and manage their business completely. Following are the various features that are provided in the merchant panel:
Yes, once you would be provided with your login credentials, our team will thoroughly guide you on how to use the merchant panel, how you can generate reports and view your business and details as per your requirement. While our merchant panel is very simplified and easy to use, right from on-boarding to any concerns regarding its usage in future, our team will assist you on it.
You can login to your admin module for checking the status of your order or transaction. The login details would be given to you as soon as your SBIePay account is activated.
Yes, you can create as many admin users as required. Once on-boarded, SBIePay provides Super Admin login details. Using this functionality, you can create multiple user login depending upon the functional areas. A user specific rights management option is provided to the Super Admin, where they can assign various sub-users with various rights.
Detailed MIS reports can be downloaded from Admin panel which helps the client to manage orders and transactions. Some of them are Reports on Reconciliation files, Cards payment reports, Pay-out Summary, GST report, Refund transactions, etc.
As per the RBI guidelines vide Circular. DPSS.CO.PD.NO 1102/ 02.15.08/2009-10 dated November 24th 2009 regarding "Directions for opening and operation of Accounts and settlement of payments for electronic payment transactions involving intermediaries, settlement of funds to should be effected within a maximum of T+2 settlement cycle, where T is defined as the day of intimation regarding the completion of transaction. Further, T+2 is for non-govt. merchants, the settlement cycle for Govt. bodies where the funds are supposed to be settled in Govt. treasury can be settled in T+3 working days.
While genuine efforts are made to settle the funds by T+1 working day itself, all the funds shall be settled by T+2 working days as per RBI instructions stated above.
Yes, we have facility to settle funds in multiple accounts. Through merchant panel you can easily add various accounts where you wish to receive funds. You need to pass information with details of break-up of funds as a parameter to us and then we will bifurcate the funds and settle them as per your required bank account.
No, we do not have provision to refund transaction in case for multi-account settlement. However, you can refund the customer offline, but refund cannot be initiated using both the methods provided by SBIePay, which is either through merchant panel or using refund API.
You can use Server to Server functionality to query SBIePay database for transaction status. SBIePay will provide detailed Merchant Integration Document with Technical Specification for more information on server to server communication.
Also, we suggest that merchant should have provision on their site for their customers to check the status of their transaction, which will be very helpful in rare scenarios where customer may be not come to know the status of the transaction in case of unexpected time-out or dropout scenario.
Yes, the payment page of SBIePay is mobile and Tablet compatible giving users a seamless experience while making payment even through mobile channel.
Yes, we can integrate with merchant's Mobile App also. It provides a frictionless customer journey for making payment even in App environment.
Transactions can be tracked live through Merchant Panel provided to you. What if customer tries for a transaction twice, assuming if the status of the earlier transaction was unknown, if there a mechanism to stop the transaction?
Yes, there is a provision where if the same order no. is provided by the merchant to us, our system can reject the transaction, if the earlier transaction is successful at our end.
Depending upon the type of integration, SSL is required. On SBIePay hosted payment service where card details are entered by the user on payment page hosted by SBIePay (aggregator hosted model), secure payment gateway, SSL is not required. However, if merchant is hosting the payment page (merchant hosted model), merchant will require SSL certification and is needed to confirm PCI DSS compliance.
A chargeback is what occurs when a customer disputes a charge with their issuing bank for a deduction on their account using a Debit / Credit card. Essentially a consumer disputes a transaction, and the card company's bank responds by taking the money back from the merchant through the acquiring Bank and returning it to the consumer.
When a cardholder disputes a transaction, the issuer may request a written explanation of the problem from the cardholder and can also request a copy of the related sales transaction receipt from the acquirer, if needed. If issuers find cardholder claim to be valid, it raises chargeback to the acquirer.
Common reasons for chargeback disputes include:
Common reasons for chargeback disputes include:
Below Table to be changed. Time Norms have changed.
While depending on the type of industry the merchant belongs, PoDs can differ. However, considering the case of online e-commerce transaction:
Following things can be done which can drastically help you reduce chargebacks:
At State Bank of India, we are committed to aid our partners on various daily issues pertaining to their online payments and their integration with SBIePay.
SBIePay is certified with Payment Card Industry Data Security Standard (PCI DSS), which reinforces our promise of customer's safety, security & privacy.
SSL stands for Secure Socket Layer. SSL is an encryption method that is used to secure sensitive data as it is passed across the internet.
System Security:
Transaction Security:
Redundancy:
SBIePay is certified with Payment Card Industry Data Security Standard (PCI DSS), which reinforces our promise of customer's safety, security & privacy.
The payment system fully supports 3D Secure - Verified by Visa and MasterCard Secure Code. Verified by Visa is an additional layer of password protection on top of the standard anti-fraud protections built into the gateway. The Verified by Visa and MasterCard Secure Code services are provided without any additional charge.
SBIePay tries to ensure that all our partner merchants provide on their site facility for their customers to enter transaction details and find out the status of the transaction. If the merchant provides this functionality, customer can check from there and verify the status. It is advisable to check the status of the transaction at least after half and hour after the attempted transaction.
At State Bank of India, we are committed to provide best services to our customers. Customers / Merchants can email us at sbiepay@sbi.co.in for any queries related to their transaction. Customers can also call us on the number(s) mentioned below during the operational hours:
We will assist you in resolving all your queries or transaction related issues.
At State Bank of India, we are committed to provide best services to our partners and their customers. If there are any queries or to report any concerns, please reach out to us.
Email ID:
sbiepay@sbi.co.in
Phone:
+91-22-2087 6123 (24*7 customer care service)
Email ID:
support.sbiepay@sbi.co.in
Phone:
+91-22-2087 6150
Email ID:
agm3.aggregator@sbi.co.in
Phone:
+91-22-2087 6121